By David Smith 
  Updated:October 15, 2023

Zooming onto the cycling scene, the Aventon Pace 500 electric bike is more than just a trendy choice for riders seeking an efficient and stylish journey. Tailored for cycling enthusiasts, the Aventon Pace 500 hits the streets with a sleek design, affordability, and electric-assist capabilities, captivating riders from the get-go. However, no ride is without its quirks; even the most reliable wheels can hit a bump in the road.

In this article, we delve into the common issues faced by Aventon Pace 500 owners, offering insights and solutions to address these problems effectively. So, let’s power up and pedal through the solutions!

One of the most frequently reported issues with the Aventon Pace 500 is the automatic trip mileage reset. Many users have found that if they stop their ride for 10 to 20 minutes, the trip mileage will reset to zero through an automatic shutdown. This can be frustrating for riders who want to keep track of their mileage for fitness or other purposes.

Another issue some users have reported is needing more space to attach a water bottle. While this may seem minor, it can be a significant problem for riders who need to stay hydrated during long rides. Additionally, some riders have reported issues with the LCD not functioning properly or a loose power connection between the display unit and the main battery system.

Among the frequent concerns reported by Aventon Pace 500 users are an automatic trip mileage reset, triggered after a brief ride pause of 10 to 20 minutes, and challenges related to limited space for water bottle attachment, a seemingly minor yet significant obstacle for riders needing hydration during extended journeys. Moreover, issues with LCD malfunctions and loose power connections between the display unit and the main battery system have also been noted.

Below is a comprehensive understanding of these problems and effective solutions to enhance your cycling experience.

Common Issues with Aventon Pace 500

Issues with Aventon Pace 500

You may encounter some common issues if you own an Aventon Pace 500 electric bike. Here are some of the most frequently reported problems with the Aventon Pace 500 and their solutions.

Battery Problems

One of the most common Aventon Pace 500 problems is related to the battery. Some users have reported battery failure or reduced battery performance. If you are experiencing this issue, check the battery charger and wall outlet. Ensure the charging indicator light is on when you plug in the charger. If the charger is not working properly, try using a different charger.

Throttle and Motor Concerns

Another common issue with the Aventon Pace 500 is the throttle and motor. Some users have reported that the 0-start throttle is not working properly or that the acceleration is not constant. If you are experiencing this issue, check the torque sensor and ensure it is properly calibrated. If the torque sensor is not working properly, try adjusting the settings on the controller.

Display and Controller Issues

The M5 display and controller on the Aventon Pace 500 can also cause problems. Some users have reported that the display is not working properly or that the handlebar controls are not responding. If you are experiencing this issue, try restarting the bike or performing a two-step startup process. If the problem persists, contact Aventon customer support for assistance.

Pedal Assist and Cadence Sensor Difficulties

Finally, some users have reported difficulties with the pedal assist and cadence sensor on the Aventon Pace 500. Some users have reported that the pedal assist level is too high or that the cadence-sensing controllers are not working properly. If you are experiencing this issue, try adjusting the settings on the controller or replacing the cadence sensor.

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Overall, the Aventon Pace 500 is a reliable electric bike, but like any other e-bike, it can encounter problems. If you are experiencing any of these issues, try the above solutions or contact Aventon customer support for assistance.

Aventon Pace 500 Recalls

Aventon Pace 500

If you own an Aventon Pace 500 e-bike, you should be aware of a recall issued for some of these models. Aventon is a reputable brand that produces high-quality electric bikes, but sometimes, issues arise that require a recall to ensure the safety and functionality of their products.

For example, Aventon issued a recall for some Mataro aluminum forks sold alone, with frames, or as part of complete bikes. The issue with these forks is that they could break, which could cause the rider to lose control of the bike and fall. This is a serious safety concern, so Aventon issued the recall.

You may want to check if your bike is affected by this recall. You can do this by visiting the Aventon website and entering your bike’s serial number. If your bike is affected, you should stop using it immediately and contact Aventon for further instructions.

Aventon has released an updated design of the Mataro Aluminum fork that addresses this problem. All Aventon Bikes products pass a rigorous testing process to ensure they are safe and reliable. However, sometimes issues can arise, so staying informed about any recalls affecting your bike is important.

In summary, if you own an Aventon Pace 500 e-bike, you should know about the recall issued for some Mataro aluminum forks. Check to see if your bike is affected, and follow the instructions provided by Aventon to ensure your safety and your bike’s functionality.

Customer Service Experience

If you’re experiencing any issues with your Aventon Pace 500, you’ll want to contact the company’s customer service for support. Aventon’s customer service team can assist you with any questions or concerns.

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Many Aventon customers report positive experiences with the company’s customer service team. They appreciate the prompt and helpful responses they receive and the knowledgeable and friendly staff. If you need assistance with your Pace 500, contact Aventon’s customer service team by phone or email.

It’s important to note that Aventon offers a warranty on their electric bikes. If you experience any issues with your Pace 500 covered under the warranty, you can contact Aventon’s customer service team to initiate a warranty claim. The warranty covers the bike’s frame, motor, battery, and other components.

Overall, Aventon’s customer service team is committed to providing excellent customer support. If you need assistance with your Pace 500, don’t hesitate to contact the company’s customer service team for help.

Assembly and Maintenance Issues

When it comes to assembling and maintaining your Aventon Pace 500, you may encounter a few common challenges. In this section, we’ll cover some of the issues you may face and how to address them.

Bike Assembly Challenges

An electric bike like the Aventon Pace 500 is more complicated than assembling a traditional bike. If you’re not experienced with bike assembly, you may find it challenging to correctly put your Pace 500 together.

One common issue is loose connections. Double-check all connections and ensure they’re tight before riding your bike. Loose connections can cause problems with the bike’s performance and may even be dangerous.

Another area you may need help with is wiring problems. If you’re uncomfortable working with wiring, taking your bike to a professional for assembly may be best. Wiring problems can cause issues with the bike’s electrical components, which can be expensive to repair.

Maintenance and Wear and Tear

Like any bike, the Aventon Pace 500 requires regular maintenance to keep running smoothly. One area where you may encounter issues is with the tires. Check your tire pressure regularly and replace worn tires as needed.

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Another area where you may encounter issues is with the hydraulic disc brakes. These brakes require more maintenance than traditional rim brakes, so keep them clean and properly adjusted. If you’re uncomfortable working on your brakes, taking your bike to a professional for maintenance may be best.

Finally, watch for wear and tear on your bike’s components. Over time, parts like the chain, pedals, and handlebars may wear out and must be replaced. Regular maintenance and inspection can help you catch these issues before they become major problems.

Assembling and maintaining your Aventon Pace 500 requires some knowledge and experience, but with proper care, your bike can provide years of reliable performance. Be sure to double-check all connections during assembly, keep up with regular maintenance, and address any wear and tear issues promptly.

Features and Specifications

Aventon Pace 500

Bike Features

The Aventon Pace 500 is an electric bike for city and commuter use. Its features make it a popular choice among electric bike enthusiasts. Some of the notable features of the Aventon Pace 500 include:

  • Lights: The bike has front and rear lights that help you see and be seen while riding in low-light conditions.
  • Power Button: The bike has a power button to turn the electric motor on and off.
  • Adjustable Stem: The bike’s stem is adjustable, allowing you to customize the riding position to your liking.
  • Removable Battery: The bike has a removable battery that can be charged separately from the bike.
  • Rigid Alloy Frame: The bike has a rigid alloy frame that is lightweight and durable.
  • Step-Through: The bike has a step-through design that makes it easy to get on and off.
  • Fenders: The bike has fenders that help keep you clean and dry while riding in wet conditions.

Specifications and Price

The Aventon Pace 500 has several specifications, making it a great choice for city and commuter use. Here are some of the key specifications of the Aventon Pace 500:

  • Motor: 500W (750W peak) – 50Nm
  • Battery: 48V 11.6Ah (556.8Wh) Samsung cells
  • Range: 40 mi (avg.)
  • Top Speed: 28 mph
  • Charge Time: 3-4 hours
  • Class: Class 3
  • Bike Size: Available in two sizes to fit riders from 4’11” to 6’4″
  • Price: $1,699

The Aventon Pace 500 is also available in a step-through version, which is great for riders who prefer a more upright riding position. The Aventon Pace 500 Sport is a newer model with upgraded features, such as a more powerful motor and a higher top speed. The Aventon Pace 500.2 and Pace 500.3 are also available, with the latter being praised for its ability to climb steep hills easily and its Class 3 capability.

Overall, the Aventon Pace 500 is a solid choice for anyone looking for a reliable and affordable electric bike for city and commuter use. With its powerful motor, long-range battery, and durable frame, the Aventon Pace 500 will surely provide an enjoyable and efficient riding experience.

Experienced industry enthusiast with a keen interest in technology, renewable energy, micro-mobility, and electric cars. Noticed in some cool publications and tech magazines along the way.

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